Aims: Measuring the satisfaction of veterans from any kind of service can be considered as a good measure for the quality of service. The present study was conducted to evaluate the satisfaction of the services provided by Veterans and Martyrs Affair Foundation in veterans with unilateral blindness.
Materials & Methods: In this descriptive study, in 19 provinces across the country, 1843 veterans with unilateral blindness were studied in 2017. In this study, a satisfaction of the services provided by Veterans and Martyrs Affair Foundation questionnaire was used, in which six services including housing, health-therapy and rehabilitation, sports, cultural, livelihood and welfare and education were measured. The data were analyzed by SPSS 23 software using Pearson statistical test, ANOVA and t-test.
Findings: The highest satisfaction was related to health-therapy and rehabilitation services and education with a mean score of 2.6±1.18 and 2.6±1.14, respectively, and the lowest satisfaction was related to sports services with a mean score of 2.0±1.1. The satisfaction level of services showed significant relationships with disability rate, employment and the province which provided (p<0.05); while there was no significant relationship between education and associated injuries with the level of satisfaction of the services (p>0.05).
Conclusion: Veterans with unilateral blindness have a relative satisfaction with the services provided by Veterans and Martyrs Affair Foundation.