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Measuring Satisfaction of the Sacrifice society as with the quality of services provided by the issargaran affairs Foundation
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M. Abbasi Ghadi *   1, S. Ghasemi2 |
1- Janbazan Medical and Engineering Research Center (JMERC), Tehran, Iran , mojtabaabbasighadi55@gmail.com
2- 1Management of Cultural Affairs Department, Humanities Faculty, Sciences & Researches Branch, Islamic Azad university, Tehran, Iran |
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Abstract: (2156 Views) |
Aims: Customer satisfaction of service quality refers to a person feeling that the quality of service provided is in line or beyond of the expectations. The Aim of this study was to measure satisfaction of the Sacrifice society of the quality of services provided by the issargaran affairs Foundation.
Methods: In terms of the nature of the research, this is a descriptive one and uses a correlationa-based approach. In terms of the nature of the data, this study is based on quantitative methodology, using a survey study. using a researcher-made questionnaire adopted from the American Customers Satisfaction Index, the data were collected from martyr and Sacrifice familys with age 18 and over in level country. A sample of 11960 pepolpe was selected using Daniel's (1999) sample size estimation formula and proportional stratified sampling. The instrument was validated through Qualitative formal content validity. The Reliability was Also estimated by Cronbach Alpha. After data extraction; Data were analyzed using SPSS23 software in the two part of descriptive and inferential analysis.
Findings: There was a significant difference between the ratio of Satisfaction of the Sacrifice community as with the quality of services provided by the issargaran affairs Foundation according to the current status and the desired status at level 0/01 (P <0.01).
Conclusion: The Satisfaction of Sacrifice society as with the quality of services provided by the issargaran affairs Foundation is relatively desirable. |
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| Keywords: Satisfaction, Service, Perceived Quality, Perceived Expectations, Perceived Value, Overall Satisfaction. |
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Full-Text [PDF 563 kb]
(849 Downloads)
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Type of Study: Research |
Subject:
Special
Received: 2019/12/24 | Accepted: 2020/05/5 | Published: 2020/07/20
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| * Corresponding Author Address: No 17, Janbazan Medical and Engineering Research Center (JMERC), Farokh Street, Mogadase Ardabili Street, Tehran, Iran |
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